FAQ

Payments & Safety
Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read our Privacy Statement here.

What forms of payment do you accept?

We accept payments from major companies like Visa, Mastercard, Maestro, VPay, American Express, Google Pay, Apple Pay, PayPal, Shop Pay, and Union Pay.

Shipping & Delivery
How long does it take to get my products?

Delivery times range from 2 to 14 days depending on the destination, barring unforeseen circumstances.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping?

Yes, we offer free shipping on all domestic orders over €90

Do you ship internationally?

We ship our products all over Europe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns & Refunds
Do you offer refunds?

Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 14 days after the purchase is made.

How much can I get refunded?

Return Rights in Italy

  • Free return right for products closed and packaged as originally.
  • Products can be returned only if the bottles are intact and in conditions equal to new.
  • Once the integrity of the products is verified upon return, a total refund of the order payment will be made.

Return Rights for Products in Europe

  • The right of return in Europe is at the customer's expense for products closed and packaged as originally.
  • Products can be returned only if the bottles are intact and in
    conditions equal to new. Once the integrity of the products is verified upon return, a total refund of the order payment will be made, excluding transportation costs.