Terms & conditions

The products on sale on the website www.guerzoni.com are sold and invoiced by ACETAIA GUERZONI SRL, based in Concordia s / Secchia (MO), via per Mirandola n. 66, VAT number 03705300360, rea number MO410683 cap.soc. (As per the last budget) 10,000 euros fully paid, later also “Seller”.

For any information regarding orders, shipments and more generally for purchases or for complaints, you can contact the Acetaia Guerzoni srl email info@guerzoni.com telephone +39053556561 from Monday to Friday from 8:30 to 12:30 and from 13 : 30 to 17:30

The Seller offers its products for sale to both CONSUMERS (individuals who act for purposes unrelated to any business, commercial, craft or professional activity carried out) and NON-CONSUMER subjects (subjects who act for purposes related to entrepreneurial, commercial activities , artisan or professional).

Before proceeding with the purchase of products through the transmission of the order form, we remind the Customer to carefully read these General Conditions of Sale and to print and keep a copy for their own uses.

INFORMATION DIRECT TO THE CONCLUSION OF THE CONTRACT
To conclude the purchase contract with ACETAIA GUERZONI SRL, the Customer must complete the order form in electronic format and transmit it to the Seller electronically following the relative instructions

  • Register independently by creating your own user account. If you are a professional user or a GAS, immediately after registration, write us an email to ask us to activate the special sales conditions.
  • Choose the products by browsing the website and entering the desired quantity
  • Access the cart of your order with the obligation to pay through a special pictogram or from the following link: https://www.guerzoni.com/carrello/
  • Check the contents of the cart, the amounts reported by the system, the shipping address. Eventually correct the wrong information.
  • Click on finish order where you can check your data
  • Enter a payment method of your choice between PayPal, Bank Transfer, Payment on delivery.
  • Read the conditions of sale and accept by inserting the appropriate mandatory tick.
  • Make the payment with the chosen method, only after verification of payment has been made will the Acetaia Guerzoni srl ship the products.
  • An automatic order confirmation will be sent to your email with a summary of all data. If we do not receive any further instructions from you, and having verified the above conditions, we will ship the products.
  • The company will use standard shipping services, if the express courier finds problems, such as difficulty in finding the customer or anything else, the company will not be responsible for it. All additional costs for deliveries, deliveries with advance notice, inventory, etc. will be paid by the customer.
  • The customer who does not receive the goods or receives them damaged must immediately notify the company and accept the package from the courier with the words “Reserve”, otherwise the company will not be able to refund any deficiencies or damages.
  • The customer must always sign that he has received the package from the courier, the package is still delivered correctly even in the absence of the customer’s signature on the document.
  • If the product / s ordered are not available, the company can ask the customer to change the order by finding an agreement.

The order form sent to the Seller will be archived in our database for the period of time necessary to process the order; the Customer can access his order form by consulting the section https://www.guerzoni.com/cart/?v=cd32106bcb6d

Technical means to correct data entry errors: https://www.guerzoni.com/your-account/

NATURE OF THE PRODUCTS
The products that can be purchased on the website www.guerzoni.com are: PGI Balsamic Vinegar of Modena, PDO Balsamic Vinegar of Modena, Saba, Cooked Must, Wine Vinegar, Condiments, Grape Pudding, and related products.

For each product, before ordering, summary information is provided on the relevant sheet about its essential characteristics, as well as the related nutritional information.

PRODUCT AVAILABILITY
Against the Customer’s order, ACETAIA GUERZONI SRL reserves the right to confirm the availability of the requested product and the delivery date of the same.

ACCEPTANCE AND SHIPPING ORDERS
This site is enabled exclusively for sending and accepting orders in the ITALIAN territory.

PRICES
The reference currency for all transactions is the Euro (EUR).

Customer CONSUMER: the prices of the estimates are to be intended VAT included, with delivery included in the price in the case of an order of at least 50.00 euros (VAT included)

Customer NOT CONSUMER: the prices of the estimates are to be understood as excluding VAT, unless the contrary is expressly stated.

DELIVERY METHODS
Customer CONSUMER: delivery is included in the price for orders of at least 50 euros (VAT included). The products will be delivered to the address indicated by the Customer in the order within 15 days of sending the order.

Customer NOT CONSUMER: the transport is intended at the expense and expense of the Customer, with collection of the product from ACETAIA GUERZONI SRL, unless otherwise agreed, since at the request of the Customer, ACETAIA GUERZONI SRL can organize the transport of the product, providing to indicate the relative amount on the invoice and / or in the order confirmation.

TERMS OF PAYMENT
Customer CONSUMER: the payment terms of the price will be indicated in the order confirmation and / or on the website. The payment must however be anticipated by credit card or cash or bank transfer. Checks are not accepted.

Customer NOT CONSUMER: payment should preferably be made by bank receipt or by bank transfer, unless otherwise agreed. The payment of the price must be made within 30 days for perishable products and within 60 days for NON perishable products (pursuant to art. 62, Law 27/2012). The initial moment from which the indicated terms start corresponds to the last day of the month of receipt of the invoice, if sent by registered letter with return receipt, certified e-mail or electronic invoice. Otherwise, the terms run from the date of delivery of the products.

The Customer undertakes and undertakes to indemnify ACETAIA GUERZONI SRL from any consequence / burden / sanction / action that may derive from the Customer’s failure to comply with the aforementioned payment terms.

RIGHT OF WITHDRAWAL OF THE CONSUMER CUSTOMER
The CONSUMER Customer may withdraw from the contract without specifying the reason and without any penalty within fourteen (14) days from the date of receipt of the products.

To exercise the right of withdrawal, in the terms indicated, the CONSUMER Customer must send a suitable declaration to ACETAIA GUERZONI SRL in one of the following ways:

sending by registered mail to ACETAIA GUERZONI SRL to the address of Concordia s / Secchia (MO), via per Mirandola n. 66 CAP 41033;

send to the email address info@guerzoni.com

Once the return declaration has been sent, within fourteen (14) days the CONSUMER Customer must return the product at its own expense, with the original packaging intact.

The refund of the price paid by the CONSUMER Customer will be activated by the Seller, after verification of the correct exercise of the right of withdrawal, within fourteen (14) days from the date on which the Seller received the returned products.

LEGAL GUARANTEE OF CONFORMITY
Customer CONSUMER: the products sold by ACETAIA GUERZONI SRL are covered by the guarantee of twenty four (24) months from delivery, for defects of conformity to be reported within two (2) months from the date on which the defect was discovered, pursuant to articles . 128 – 135 of the Consumer Code (Legislative Decree 206/2005). To benefit from the guarantee, the Customer must keep the payment receipt together with the transport document. The warranty for lack of conformity will apply provided that the relative product has been stored and / or used correctly.

Customer NOT CONSUMER: The products sold by ACETAIA GUERZONI SRL are covered by the guarantee for defects as per art. 1490 et seq. of the civil code.

APPLICABLE LAW
These general conditions of sale are governed by Italian law.

DISPUTE MANAGEMENT TOOLS
CONSUMER Customer: in the event of a dispute between the Seller and the CONSUMER Customer deriving from these General Conditions of Sale or in relation to them, the Customer may access the platform for the connection via the link https://webgate.ec.europa.eu/odr online dispute resolution provided by the European Commission.

NON-CONSUMER Customer: in the event of a dispute between the Seller and the NON-CONSUMER Customer deriving from these General Conditions of Sale or in relation to them, the parties will resort to the attempt at conciliation at the Conciliation Service of the Modena Chamber of Commerce. In the event of failure to reach an agreement, the parties will be free to appeal to the Ordinary Judicial Authority, thus recognizing the jurisdiction of the Court of Modena.